Information We Collect

We gather different types of information to provide you with personalized educational experiences and improve our services. Here's what we collect and why:

Personal Information You Provide

When you register for courses or contact us, we collect information like your name, email address, phone number, and educational background. We also gather details about your investment experience level and learning goals to customize your educational journey.

• Contact details including name, email, phone number, and address
• Educational background and professional experience in finance
• Learning preferences and course selections
• Payment information for course enrollment (processed securely through third-party providers)
• Communication preferences and feedback about our programs

Automatically Collected Information

Our website automatically collects certain technical information to help us understand how you interact with our platform and improve your experience.

• Device information including IP address, browser type, and operating system
• Website usage patterns, page views, and time spent on different sections
• Referral sources and search terms that led you to our site
• Course progress and completion data for enrolled students
• Technical performance data to optimize our platform

How We Use Your Information

We use your personal data to deliver high-quality educational experiences and maintain our professional relationship with you. Every use of your information serves a specific purpose related to education or business operations.

Educational Services

Your information helps us provide personalized learning experiences, track your progress, and ensure you get the most value from our investment automation courses. We use this data to match you with appropriate content and learning paths.

Communication and Support

We use your contact information to send course updates, respond to your questions, and provide technical support. This includes important notifications about schedule changes, new course offerings, and educational resources.

Business Operations

To operate our academy effectively, we process your information for enrollment management, payment processing, and maintaining accurate student records. This ensures smooth administration of our educational programs.

Information Sharing and Disclosure

We limit information sharing to essential business purposes and never sell your personal data to third parties. When we do share information, it's always with your interests in mind and appropriate safeguards in place.

Service Providers

We work with trusted partners to deliver our educational services effectively. These include payment processors, email service providers, and learning management system vendors. All service providers are contractually bound to protect your information and use it only for specified purposes.

Educational Partners

For specialized courses or certifications, we may share relevant information with accredited educational institutions or industry organizations. This sharing is always transparent and related to your educational goals.

Legal Requirements

We may disclose personal information when required by Canadian law, court orders, or regulatory authorities. This includes compliance with anti-money laundering regulations and educational reporting requirements in British Columbia.

Information Type	Retention Period	Purpose
Student Records	7 years after graduation	Educational compliance and transcripts
Payment Information	7 years for tax purposes	Financial reporting and audit requirements
Marketing Communications	Until you unsubscribe	Course updates and educational content
Website Analytics	25 months maximum	Platform improvement and user experience
Support Correspondence	3 years	Quality assurance and follow-up support

Your Privacy Rights

Canadian privacy laws give you significant control over your personal information. You can exercise these rights at any time by contacting us directly.

Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our approach combines technical, administrative, and physical safeguards.

Technical Safeguards

Our systems use industry-standard encryption for data transmission and storage. We regularly update our security protocols and conduct vulnerability assessments to stay ahead of emerging threats.

Access Controls

We limit access to personal information to employees who need it for their job functions. All staff undergo privacy training and are bound by confidentiality agreements.

Data Breach Procedures

In the unlikely event of a data breach, we have established procedures to contain the incident, assess the risk, and notify affected individuals and relevant authorities as required by Canadian law.

International Data Transfers

Some of our service providers may process data outside Canada. When this occurs, we ensure appropriate safeguards are in place through contractual protections and adequacy determinations for data protection standards.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and help us understand how visitors interact with our content.

Essential Cookies

These cookies are necessary for basic website functionality, including security features and access to member areas. You cannot opt out of essential cookies while using our services.

Analytics and Performance

We use analytics cookies to understand which pages are most helpful and how we can improve the user experience. This data is anonymized and used only for internal analysis.

Marketing and Preferences

With your consent, we may use cookies to personalize content and remember your preferences for future visits. You can manage these preferences through your browser settings or our cookie preference center.

Third-Party Services

Our website may include embedded content from educational partners or social media platforms. These services may set their own cookies according to their privacy policies.

Children's Privacy

Our investment automation courses are designed for adult learners and professionals. We do not knowingly collect personal information from individuals under 18 years of age.

If you're under 18 and interested in our educational content, please have a parent or guardian contact us to discuss appropriate learning options and privacy protections.

If we discover that we've inadvertently collected information from someone under 18, we'll delete it promptly and take steps to prevent future occurrences.

Policy Updates and Changes

We review and update this privacy policy regularly to reflect changes in our practices, technology, and legal requirements. When we make significant changes, we'll notify you through email or prominent website notices.

Minor updates, such as clarifications or formatting changes, may be made without individual notification. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

The "Last Updated" date at the top of this policy indicates when the most recent changes were made. Continued use of our services after policy updates constitutes acceptance of the revised terms.

Version History

Previous versions of our privacy policy are available upon request. This can be helpful if you need to understand what policies were in effect at specific times during your relationship with Hextechex Academy.